Helmsman Services Ltd (HS) promise to respect the confidentiality of any personal data you share with us and we keep it safe, and we will always take every effort to protect your privacy.
We pride ourselves on our honesty and openness and will always be clear how, when and why we collect and process your information; we promise we will never do anything with your details that you wouldn’t reasonably expect..
In general, we use such the personal information as we collect through this website to identify you and where relevant and for which we have nay information, your personal preferences so that we can match your needs with relevant services.
Note: This policy only applies to HS’s websites and not to the websites of other companies, individuals or organisations to which we provide links.
Like most websites, we use “cookies” to help us make our site and the way you use it, better. We do not store any personal data in the cookies that we use.
Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet) to make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.
In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
The type and quantity of information we collect and how we use it depends on why you are providing it. You should be able to control what cookies are placed on your device through your browser settings. Go to www.aboutcookies.org to find out more about cookies, including how to see what cookies have been set and how to manage and delete them.
Details captured during your visit to our websites will include, but are not limited to, traffic data, location data, weblogs and other communication data and the resources you access. However, all data collected is anonymous and will not identify you as an individual.
Google, not us, stores this activity information. You can view Google’s privacy notice or opt out of being tracked by Google Analytics across all websites by visiting their website.
You signify your consent to us collecting information by your use of this website and by your use of any contact form or other e-mail sent to us.
Should for any reason we elect to change our Policy, we will notify you of those changes here, so that you are always kept informed of how we collect and use the information, and when we would disclose it.
- What and how do we collect information about you and how is it used?
- We will collect only information when you send us a contact form or e-mail us direct. We do not capture any other information except basic contact details.
- We use information collected about you to help us develop the design and layout of our website and marketing to ensure that our sites are as useful and enjoyable as possible.
Sometimes we might use the information to let you know about functionality changes to our website, new services or offers that you might find interesting.
Under GDPR, you need to consent to this and so if you do not wish to receive this information, please send an e-mail to firstname.lastname@example.org.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO THIRD PARTIES?
Your privacy is important to us. We will not sell, rent, trade or otherwise disclose your personal information to any third party.
Any statistics gathered from your visiting the website will not include any information that could personally identify you.
HS reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.
The General Data Protection Regulations gives you certain rights and these are listed below for your convenience, further clarification of your rights is available on the Information Commissioners website
You have a right to be informed when your personal data is being collected, what is collected and how it will be used or shared.
You have a right of access to your personal data: the right of access allows you to be aware of and verify the lawfulness of the processing of your personal data.
You can also request a copy of the information which we hold on you. This information will be provided free of charge, unless the request is found to be manifestly unfounded or excessive then a reasonable fee will be charged. The application should be made in writing, by letter or email, and addressed to HS, contact details shown on the Contact page, enclosing two proofs of identification.
Applicants should be aware that where requests are manifestly unfounded or excessive, in particular because they are repetitive, HS can:
- charge a reasonable fee taking into account the administrative costs of providing the information; or
- refuse to respond.
You have a right in certain circumstances to have inaccurate personal data rectified, blocked (restrict processing), erased (right to be forgotten), or destroyed.
You have a right in certain circumstances to object to the processing of your personal data for such reasons as direct marketing, automated decision making, profiling; although we can confirm we make no decisions on you using an automated process.
You have a right in certain circumstances to data portability.
In certain situations, these rights may not apply, for example if you are a valid customer we will need to communicate with you about your orders and those services afforded to you as part of that sale or service.
We collect and process your personal data through legitimate interests or because you have provided it to us to enable us to deliver a service to you. We will only process your personal data as you would reasonably expect us to. You can opt out of our general mailings at any time.
Finally, if you are unhappy with how we have processed your information, you have the right to lodge a complaint with the Office of the Information Commissioner, contact details below.
HOW DO WE PROTECT YOUR INFORMATION?
When you input information or request services from us, we offer the use of a firewall. This lets you input information safely whilst effectively preventing that information from being accessed by unauthorised persons. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998 and GDRP. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
CUSTOMER FEEDBACK AND COMPLAINTS
We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please send an e-mail to email@example.com.